Email Policy

Electronic Communication May Be Unsafe

Phone, Not Email, is the Safest Way to Contact Us

Communication over the Internet, including email, is not secure because third parties can view and store confidential information. Therefore, Counseling and Psychological Services does not provide psychological counseling of any kind over the Internet, or send confidential information through email.

We cannot ensure that email sent to us will be received or responded to promptly. If clients want to reach the Counseling and Psychological Services during normal business hours, you may visit the center located at Veitch Student Center, North Wing, Monday through Friday, 8 a.m. to 5 p.m., or call (951) 827-5531. After hours, counselors are also available 24 hours by phone (951) 827-5531 or 951-UCR -TALK.

In case of any other emergency, please contact Campus Police at (951) 827-5222 or call 9-1-1.

Non-clinical client communications, such as scheduling appointments, may occasionally be conducted over email at the clients' discretion. Clients will give the appropriate consent to be contacted by email when completing their initial paperwork.

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All information gathered during the course of counseling can be released only with the student’s written consent.

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