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What is LiveHealth Online?

LiveHealth Online is a virtual service that allows you to video-chat with board-certified medical/mental health professionals about your health/mental heath needs and receive prescriptions.

  • All you need is a smartphone, tablet, laptop or computer with a camera and internet access. 
  • LiveHealth Online is covered by UC SHIP but is also available to students who have waived UC SHIP.
  • It is a great alternative to the traditional in-office appointment when you’re away from campus, too busy for long waits, unable to access to Student Health Services (SHS) or Counseling and Psychological Services (CAPS) due to holidays/campus closures or prefer the convenience of an online visit.
Connect with LiveHealth Online:
  • Medical — LiveHealth Online
    Video-chat with board-certified medical professionals about things like the flu, common colds and more.

    Hours:
    Available 24/7 and 365 days a year — even during holidays and campus closures.

    Cost per medical visit:
    • $25 for all (undergraduate and graduate) students with UC SHIP. (Indicate your UC SHIP/Anthem enrollment when registering for an account.)

    • $49 for students who have waived UC SHIP.

  • Behavioral Health — LiveHealth Online
    Schedule convenient online therapy appointments and psychiatric consultations.

    Enjoy these features:
    • Video visits with in-network licensed psychologists, therapists and board-certified psychiatrists.
    • Continuity of care between online visit practices allow doctors and therapists to refer members if additional support is needed.
    • Similar to the cost of an in-office therapy session.
    • Access (24/7) to self-scheduled appointments.
    • Private, easy-to-access and convenient.
    • Available in 50 states.
    • Access via smartphone, tablet, laptop or computer.

    Hours:
    Available 24/7 for scheduled appointments. 

    Cost per behavioral health session:

    UCSHIP Enrolled Students:

    As of Fall 2019  $0 co-pay for undergraduate and graduate  students with UC SHIP.

    Be sure to indicate your UC SHIP/ Anthem enrollment when registering for an account.  

    Note: A credit card is required to schedule all appointments.  If you  are enrolled in UCSHIP seeking Behavioral Health appointments,  you will have a zero co-pay,  and the card will not be charged. 

    NON-UCSHIP Enrolled Students:
    • Students who have waived UC SHIP will pay  for sessions based on the indicated insurance they have.  If your insurance carrier includes LiveHealth online as a benefit, you will be charged for the co-pay in your plan.   Students may be able to submit their receipts for services to their insurance companies for partial or full reimbursement (you will need to speak to your insurance company to determine if they will cover any or all of these visits).  Otherwise, anyone can pay for the services, regardless of insurance.  Current  costs are: $80 per social worker session, $95 per psychologist session and $175 for the initial psychiatrist’s evaluation ($75 for follow-up psychiatrist care). ​​

    Note: CAPS is not responsible for any changes in costs. Be sure to consult Livehealth online for updated pricing.

  • How to Access LiveHealth Online
    Visit LiveHealthOnline.com -OR- download the mobile app through Google Play or the App Store.
    1. Register using your UC SHIP Anthem ID number. (If you waived UC SHIP, sign up without an insurance plan.)
      • ​For the question, "Do you have health insurance?", select Yes.
      • From the Health Plan drop-down menu, select Anthem Blue Cross (CA).
      • Enter your Subscriber ID. (Your Subscriber ID is found on your UC SHIP insurance card. You can access this using the StudentHealth mobile app. Your subscriber ID will begin with the characters, XDP.)
      • For the question, "Are you the primary subscriber?", select Yes.
    2. Select Finish, and you will be directed to the page for accessing LiveHealthOnline sessions.
    3. Access a visit online.

    Note: A credit card is required to schedule all appointments.  If you  are enrolled in UCSHIP, you will be charged for co-pay only (for Behavioral Health appointments ONLY,  you will have a zero co-pay and the card will not be charged). 

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