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Introduction
As a member of the University of California, Riverside (UCR) campus community, you often interact with students. At times, you may have contact with students whose behaviors may cause you concern or discomfort, or may interfere with your work or the education of other students. On the university campus, distressed students may go unnoticed for a variety of reasons. However, even when noticed by faculty and staff, they can be very difficult to cope with.
When interacting with a student experiencing emotional stress, you may feel you are "in over your head," or you may face competing concerns, such as other students waiting to see you. However, it is important to know that it is likely that a situation involving a distressed student will not just go away unless there is an intervention. Without an intervention of some kind, you may well be faced with a persistent and recurring problem. An effective intervention requires knowing how to respond to these incidents and knowing what resources to call upon.
This "tool kit" was created to help you when these difficult occasions arise. It offers straightforward advice, techniques, and suggestions on how to cope with, intervene, and assist troubled and/or distressed students. It is our hope that this publication and our professional staff at the Counseling Center will be helpful to you as you continue your valued service to UCR students and the larger academic community.
Acknowledgements
We wish to thank Counseling and Psychological Services, Humboldt State University for their permission to use material from their publication, "Guide to Classroom Management, The Emotionally Troubled Student," 1998. We also wish to thank Counseling and Psychological Services, University Health Services, University of California, Berkeley for their permission to use material from their publication, "Assisting the Emotionally Distressed Student, A Guide for Staff and Faculty." This present publication is a hybrid of these publications. Finally, we wish to thank the following University California, Riverside departments for their important contributions: Employee Assistance Program, Judicial Affairs, and the UCR Police Department.
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Table of Contents
Introduction
Intervention, Consultation and Referral
The Anxious Student
The Suspicious Student
The Depressed Student
The Suicidal Student
The Student in Poor Contact with Reality
The Student Under the Influence
Violence and the Verbally Aggressive Student
Departmental Safety Plan
Counseling Center Services
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